GoldSMS User and Admin Guide

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<p> <a href="http://www.plain-english.com" class="urlextern" title="http://www.plain-english.com" rel="nofollow">Plain English Home Page</a> <a href="/goldsmsdoc/doku.php?id=start" class="wikilink1" title="start">User Guide Home</a> </p> <h2>Scope and Purpose</h2> <div class="level2"> <p> Finally a true SMS-Text add-on for GoldMine! GoldSMS gives GoldMine users the ability to send and receive real (i.e. not e-mail based) SMS text messages from within GoldMine, with the click of a button, or even fully automatically. </p> <p> Think of GoldSMS as your “corporate Text number.” </p> <p> You don't need to know the contact's carrier, as in the past, when "texting: from GoldMine. GoldSMS ties in directly to the national SMS network, unlike GoldMine's built-in SMS functionality, which does an e-mail conversion routing. </p> <p> In the past, sales reps each sent text messages from their own phones… but nothing was logged, not into GoldMine, not anywhere! GoldSMS solves this problem too… all outbound <em>and inbound</em> Texts are logged to the appropriate contact record. </p> <p> Are your contacts overwhelmed with email? voicemail? social media? Get their attention for time-critical or high-value situations using Text – only do it right, consistent with your existing standards for client or prospect contact. Your message gets the attention it deserves by poking through the fabric of every-day background noise. </p> <p> Do you deal with a young, tech-oriented market? Communicate with them the way they want to be communicated with… not email, not voicemail… Text! </p> <p> GoldSMS is perfect for high-value situations: </p> <ul> <li class="level1"> Financial Services. The implications are vast and clear! clients need instant updates</li> <li class="level1"> Home Sales. In a hot market a house goes on the market at 9am, and is gone by 9:30. You've got to know early to act fast.</li> <li class="level1"> Medical/Dental 1. Forgetful patients costing you money by leaving open timeslots when they no-show? Same-day reminders should help that situation.</li> <li class="level1"> Medical/Dental 2. Short-notice cancellation? Fill that slot by sending a Text out to the wait-list volunteers.</li> <li class="level1"> College Recruiting. Young buyer, high-value sale.</li> </ul> </div>