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Microsoft
CRM
Microsoft Business
Solutions CRM helps mid-market businesses build profitable customer
relationships. Integrated Sales and Customer Service modules
enable employees to share information to improve sales success
and deliver consistent, efficient customer service. Sales and
customer service features include leads and opportunity management,
a complete view of customer history, automated incident management,
and a searchable knowledgebase. Microsoft Business Solutions
CRM also includes reporting tools for accurate forecasting and
measurement of business activity and employee performance. Built
using Microsoft .NET–connected technologies, Microsoft
Business Solutions CRM is easy to deploy, customize, and use,
accessible from Microsoft Outlook® and the Web, integrates
with other business applications, and scales as your business
grows.
Microsoft
CRM Sales Module:
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales
helps sales people manage leads and opportunities, measure
and forecast sales activity, efficiently track customer communications,
and automate stages in the sales process—helping ensure
a shorter cycle, higher close rates, and improved customer
retention.
Increase Sales
Success
Shorten the sales cycle and improve close rates with leads and
opportunity management, customizable workflow rules for automated
sales processes, quote creation, and order management.
Understand Customer Needs
Comprehensive reports let you forecast sales, measure business
activity and performance, track sales and service success, and
identify trends, problems, and opportunities.
View Complete Customer Information
Microsoft CRM offers a centralized, customizable view of sales
and support activity and customer history.
Work From Microsoft Outlook or the Web
Access full sales functionality online or offline with Microsoft
Outlook, or work from any location using a Web browser.
Share Information
View, update, and share sales and customer service information
across teams and departments.
Integrate Powerfully
Integrate with Microsoft Office, Microsoft Business Solutions Financial
Management and other business systems.
Microsoft
CRM Customer Service
Offer superior customer service and increase capacity to handle
requests, without adding employees. Microsoft CRM Customer Service
helps your service representatives track customer requests, manage
support issues from initial contact through successful resolution,
and provide customers with the consistent, efficient service
that ensures satisfaction.
Help ensure efficient customer service processes
Assign, manage, and resolve support incidents successfully with
automated routing, queuing, and escalation of service requests,
along with case management, communications tracking, and auto-response
e-mail.
Understand customer needs
Microsoft CRM includes reports that let you identify common support
issues, evaluate customer needs, track processes, and measure
service performance.
Share information more easily
Identify top customers and prioritize service needs with a complete
view of accounts, including sales and order information as well
as support information.
Create a shared knowledge base of support information
Resolve support issues accurately and efficiently using a searchable,
shared knowledge base of KB articles.
Customize and scale
Configure user interfaces and workflow processes, customize the
solution to fit your business, and scale the installation to
meet changing needs.
Integrate with Microsoft Business Solutions
Eliminate redundant data entry and streamline business processes
through integration with Microsoft Business Solutions Financial
Management.
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